没有充电Charging does not start
适用于充电器、充电宝、桌面充电站与线材Applies to Chargers, power banks, desktop charging stations, and cables
- 01
断开电源。
Disconnect power, inspect the source, cable, and device port, then cross-check each part with a known-good component.
- 02
检查供电端、线材和设备接口。
After reconnecting, the device should enter a stable charging state.
- 03
再用已知正常的部件逐一交叉测试。
After reconnecting, the device should enter a stable charging state.
先注意Safety first发现破损、变形、焦痕、异味或进液时不要继续通电。Do not reconnect power if you see damage, deformation, scorch marks, unusual smells, or liquid ingress.
仍未解决？联系支持Still unresolved? Contact support功率或速度低于预期Power or speed is lower than expected
适用于所有补能产品Applies to All charging products
- 01
确认设备当前电量和温度。
Check the current battery level and temperature, then verify the requirements of the charger, cable, and device.
- 02
并核对充电器、线材与终端整条链路的要求。
With a compatible chain, charging should remain continuous; actual speed will change with battery level and temperature.
先注意Safety first不要在设备高温或高负载时反复插拔测试。Do not repeatedly reconnect while the device is hot or under heavy load.
仍未解决？联系支持Still unresolved? Contact support协议或接口不匹配Protocol or connector mismatch
适用于USB-C、Lightning 与磁吸补能产品Applies to USB-C, Lightning, and magnetic charging products
- 01
同时确认供电端和设备端接口。
Check both ends of the connection and select a charger or cable that matches the device input requirements.
- 02
并对照设备说明中的输入要求重新选择充电器或线材。
The unsupported message should clear once the connector and input requirements match.
先注意Safety first不要强行插入不匹配接口，也不要使用变形端头。Never force an incompatible connector or use a deformed plug.
仍未解决？联系支持Still unresolved? Contact support温度异常Abnormal temperature
适用于充电器、充电宝与桌面充电站Applies to Chargers, power banks, and desktop charging stations
- 01
立即断开电源。
Disconnect power and let the product cool naturally in a ventilated, dry place away from combustible materials.
- 02
把产品移到通风、干燥且远离可燃物的位置自然冷却。
Temperature should fall after use stops, with no further smell or abnormal sound.
先注意Safety first持续烫手、异味、冒烟、变形或异常声响属于停止使用条件。Persistent excessive heat, unusual smells, smoke, deformation, or abnormal sounds require immediate stop of use.
仍未解决？联系支持Still unresolved? Contact support连接反复中断Repeated disconnection
适用于线材、磁吸充电宝与 USB-C 充电产品Applies to Cables, magnetic power banks, and USB-C charging products
- 01
重新插紧端口或对准磁吸位置。
Reconnect the port or magnetic position, remove an incompatible case, and check for excessive cable bending.
- 02
移除不兼容保护壳。
The connection should remain stable after adjustment.
- 03
并检查线材是否过度弯折。
The connection should remain stable after adjustment.
先注意Safety first端头松动、线身破损或接口焦黑时停止使用。Stop use if a connector is loose, the cable is damaged, or a port shows scorch marks.
仍未解决？联系支持Still unresolved? Contact support
